Hospitality

For the Diploma in hospitality your course will look at 3 main areas:

1. The hospitality industry: Introducing the UK hospitality industry and customer service
2. People in the hospitality industry: Developing skills to work in the hospitality industry
3. Hospitality operations: Preparing and serving food and beverages

If you’re doing a Higher or Advanced Diploma, you’ll also be looking at Business and Finance in Hospitality as well as other areas like human resources, front of house, facilities and events management and much more. You might explore loyalty incentive schemes and business plans, customer service and its impact on a business.

More on Foundation, Higher and Advanced level courses

These are some of the things you might do on your course:

• Get to know the sector and the way it works
• Find out what’s involved in running a restaurant, café or hotel
• Learn about customer service and what it means
• And about food and drink service
• You’ll learn about pricing and budgeting to take care of the books
• And get practical hands-on experience